Thanks for shopping at www.themagicscent.com

We stand behind our products and believe in our customer satisfaction, but if you are not 100% satisfied with your purchase from The Magic Scent we are here to help.

1. ONLINE RETURN & REFUND POLICY

We accept returns with full refund or exchanges.  

If you are not 100% satisfied with your purchase, you can return the product and get a full refund(shipping charges not included) or exchange the product for another one, be it similar or not.

Returns:

Customer can return a product within 30 calendar days of date of purchase, or the date you receive the product, whichever is later for a refund.

We accept returns ONLY by mail as we strongly recommend the use of shipping carrier who is able to provide insurance and tracking number.

The Magic Scent will NOT be responsible for any lost in transit of your package.

Diffusers – Customer may return any diffuser for any reason whatsoever within 30 days from date of purchase, or the date the diffuser is received, whichever is later, for a refund. The diffuser must be in a “like-new” condition and must be in the original packaging. ‘Like-new” condition means you should NOT use the system for a certain time and then decide to return it. If for some reason you do not keep the original packing with all spare parts included, then we will issue a refund and will hold 15% restocking fee from the retail price of the diffuser.

Scent oils – Customer may return any of our oils for any reason whatsoever within 30 days from the date of purchase, or the date you receive the scent oil, whichever is later, for a refund, as long as the bottle is sealed and unopened.

Exchanges: 

Diffusers- Customer may exchange any diffuser ONLY for an upgrade for bigger diffuser within 30 days from the date of purchase, or the date diffuser is received, whichever is later. For all exchanges you will be charged 15 % restocking fee from the retail price of the current diffuser you have purchased with us.

Scent oils –Customer may exchange any of our oils for any reason whatsoever within 30 days of your date of purchase, or the date you receive the oil, whichever is later, for an exchange for another The Magic Scent oil of equal or lesser value as long as the oil bottle is sealed and unopened. Customer is responsible for all shipping costs associated with the exchange.

Unfortunately, once the seal is broken or the oil bottle is opened, the sale is final.

For “returns and exchanges” ship your package to:

THE MAGIC SCENT MIAMI INC

“Return and Exchange” Department

1974 NE 149th str, North Miami, FL 33181

You must include a copy of your proof of purchase as: invoice, receipt or credit card used for that purchase.

Refunds

Once we receive your returned item, we will inspect it and notify you that we have received it. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. The Magic Scent does not have any say on your bank’s policies.

2. ONE YEAR WARRANTY

The Magic Scent provides 1 year warranty on all technologies which are sold in our online store at www.themagicscent.com. If the technology you bought from our online store has a manufacturing defect in its plastic materials, electronics or workmanship, we will replace it at any time within 1 year from your purchase date. The warranty will take place ONLY if ANY technology has been used with our essential oils sold by our online store at www.themagicscent.com

3. ORDER CANCELLATION POLICY

To cancel an order you have placed with The Magic Scent, you must contact customer service by email (info@themagicscent.com) or by phone (305.760.9835).

Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. When contacting customer support to cancel an order, please be ready to provide your name, and the date when the order was placed.  Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund (minus shipping costs).

3. MULTIPLE PRODUCT ORDER

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any shipping charges if applicable.

4. OUT OF STOCK POLICY

Our inventory can fluctuate throughout the day, so an item indicated as “in stock” when you place your order may, in fact, be out of stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on back order. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again or to change the item for another one. Most out of stock items are in stock again within 1-3 weeks. We will do our best to inform you when your item will be back in stock when we contact you about the out of stock notification.